Order Cancellation & Modification Policy
You can cancel or modify an order that hasn't been processed yet. If you wish to cancel or modify an order, please contact us here. Most orders are processed within 2 hours of order placement and there is no guarantee that we'll be able to modify or edit your order after it's been processed. Be sure all of your information is correct before placing an order.
If you would like to cancel or modify an order that has already been processed, please wait until you receive the item and initiate a refund.
Return Policy & Satisfaction Guarantee
Our items are handmade with ethically sourced gemstones. If you're unhappy for any reason, simply return it within 60 days for a full refund.
Refund & Exchange Policy
Once your return is received and inspected, we will send you an email to notify you that we've received your returned item. It takes 2 business days for the refund to be processed and 3-7 business days for the refund amount to show up in your account or original method of payment.
If you still have not received your refund after 10 business days, please contact us at firstname.lastname@example.org.
For exchanges, send us an email at email@example.com.
How to return or exchange an item
After you've contacted us in regards to your return or exchange, the next step will be to ship the product back to us.
To initiate your return or exchange, visit our Return Center here: Evolve Mala Return Center
You will be responsible for the cost of the return label unless you are returning or exchanging a defective, damaged or incorrect item.
Depending on where you live, the time it takes for your exchanged product to reach you may vary.
Once we receive and verify your item, we will notify you through email to confirm receipt. Your refund will be processed and a credit will automatically be applied to your credit card or original method of payment within 7-10 days.